Privacy policy

Last updated: 29 October 2026

At ELVORN, operated by Anita Raghuwanshi, we respect your privacy and are committed to protecting the personal information you share when visiting our website, placing an order, or contacting customer support.

This Privacy Policy explains how we collect, use, store, and share your personal information when you visit https://elvorn.in/, purchase our products, or interact with our services.

1. Information we collect

We may collect the following categories of personal information when you use our website or services.

Personal and contact information

• Full name

• Email address

• Phone number

• Billing and shipping address

Order and transaction information

• Products purchased, order details, and order history

• Payment status, transaction references, and payment method details made available to us

• Refund, cancellation, exchange, and return information

Device and usage information

• IP address, browser type, device information, and operating system

• Pages visited, interactions with our website, and referral sources

• Cookies and similar technologies used to support website functionality and understand website usage

Customer support information

When you contact us, we may collect the information you provide in your messages, complaints, product inquiries, or support requests.

We seek to collect information that is reasonably necessary to operate our store, fulfil orders, provide customer support, and meet applicable legal obligations.

2. How we use your information

We may use your personal information to:

• Process, confirm, and fulfil your orders.

• Arrange shipping, delivery, returns, exchanges, cancellations, and refunds.

• Process payments and verify transaction status through our payment service providers.

• Send order updates, delivery notifications, and important service information.

• Respond to questions, complaints, and customer support requests.

• Prevent fraud, unauthorized activity, and misuse of our services.

• Improve our website, products, shopping experience, and customer service.

• Maintain business, accounting, tax, and transaction records.

• Comply with applicable laws, regulatory requirements, and lawful requests.

• Send promotional emails or marketing communications where permitted by applicable law and your preferences.

You can opt out of promotional communications at any time using the unsubscribe option where available or by contacting us. We may still send essential transactional and service communications when needed to fulfil an order or meet legal obligations.

3. Payments and payment security

Payments made through our website may be processed by third-party payment service providers shown at checkout. These may include Cashfree, Razorpay, or PayU.

Payment providers process transactions according to their own terms, privacy policies, and security procedures. We may receive transaction-related information, such as payment confirmation, payment status, transaction reference numbers, and refund status, to manage your order.

We do not intentionally collect or store your complete card number, card security code, UPI PIN, banking password, or other confidential payment authentication credentials on our own systems. Provide such information only through the relevant payment provider’s authorized payment interface.

Payment processing and transaction verification may be subject to the payment provider’s terms and applicable law.

4. Sharing personal information

We do not sell your personal information to third parties for their own independent marketing purposes.

We may share relevant information with trusted service providers when reasonably necessary to operate our business, including:

• Shopify: To operate our online store, manage checkout, and support order processing.

• Payment service providers: Such as Cashfree, Razorpay, or PayU where offered at checkout, to process payments, verify transactions, and handle refunds.

• Shipping and logistics partners: To deliver orders and manage tracking, delivery issues, and returns.

• Technology and analytics providers: To maintain website functionality, understand website performance, and improve the shopping experience.

• Customer support and communication providers: To respond to inquiries and send service-related messages.

• Professional advisers and public authorities: Where necessary for legal compliance, fraud prevention, dispute resolution, or the establishment or defence of legal claims.

These parties may process information according to their respective contractual obligations, privacy policies, and applicable legal requirements. We share only the information reasonably required for the relevant purpose.

5. Cookies and similar technologies

Our website may use cookies, pixels, and similar technologies to:

• Keep the shopping cart and checkout functioning.

• Remember relevant website preferences.

• Understand website traffic and performance.

• Improve the shopping experience.

• Measure advertising performance and, where applicable, support relevant marketing activities.

Some cookies may be provided by Shopify or third-party service providers.

You can manage cookies through your browser settings and, where provided, our cookie preferences interface. Disabling certain cookies may affect some website features. Where required by applicable law, we will seek consent before using cookies or similar technologies that require it.

6. Data retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer support, returns, refunds, fraud prevention, dispute resolution, accounting, taxation, and compliance with applicable laws.

Certain transaction and business records may need to be retained for a legally required period.

When information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable legal obligations and legitimate record-retention requirements.

7. Data security

We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, and misuse.

Our website and payment processing may rely on security features provided by Shopify and our payment service providers.

No method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot promise absolute security, but we take reasonable steps to protect the information entrusted to us. If a personal data breach occurs, we will take the steps required under applicable law.

8. Your privacy rights and choices

Subject to applicable law, you may contact us to request:

• Access to personal information concerning you.

• Correction of inaccurate or incomplete information.

• Deletion of personal information where deletion is legally permissible.

• Withdrawal of consent where processing is based on consent.

• Information about how your personal information is processed.

• Assistance with privacy-related complaints or concerns.

Some information may need to be retained where required by law or necessary to resolve transactions, disputes, or other legitimate obligations.

To submit a privacy request, use the contact details below. We may need to verify your identity before processing certain requests. We will respond to valid requests within the timeframes required by applicable law.

9. Third-party websites and services

Our website may contain links to third-party websites, payment interfaces, shipping services, or other external platforms.

These services operate under their own terms and privacy policies. We are not responsible for the privacy practices of third-party websites that we do not control. We encourage you to review the relevant privacy policies before sharing information directly with those providers.

10. Children’s privacy

Our website and products are intended for general retail customers and are not specifically directed at children under the age of 18.

We do not knowingly seek