Terms of service

Last updated: 29 October 2026

Welcome to ELVORN. These Terms of Service govern your access to and use of https://elvorn.in/ and purchases made through our online store.

In these terms, “ELVORN,” “we,” “us,” and “our” refer to the seller operating the ELVORN online store. “You” and “your” refer to any visitor, customer, or person using our website.

By visiting our website or placing an order, you agree to these Terms of Service and the policies referenced below. If you do not agree, please do not use our website to place an order.

1. Eligibility and use of our website

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

You agree to use our website only for lawful purposes and to provide accurate information when placing an order or contacting customer support.

You must not use our website for fraudulent activity, interfere with its operation, attempt unauthorized access, or violate applicable law.

2. Products and product information

ELVORN offers clothing and related fashion products through its online store. We make reasonable efforts to display accurate product descriptions, images, colours, sizes, prices, and other relevant details.

Product colours may appear different depending on your screen or device. Minor variations in appearance, printing, or measurements may also occur. Product availability may change without prior notice.

If a product is materially different from its description, defective, damaged, or incorrect, the remedies available under our Refund, Return & Cancellation Policy and applicable law will apply.

3. Pricing and taxes

Prices are displayed in the currency shown at checkout. Prices, offers, and promotions may change without prior notice. A change will not alter the agreed price of an order already accepted, except where a correction or adjustment is permitted by applicable law.

Applicable taxes and shipping charges, where relevant, will be displayed or communicated during checkout.

If an obvious pricing or listing error occurs, we may contact you before processing the order to explain the issue and discuss available options. We will not treat an erroneous listing as an unrestricted right to cancel an order contrary to applicable law.

4. Orders and order acceptance

Placing an order is a request to purchase the selected products under the terms displayed at checkout. After you submit an order, you may receive an acknowledgment by email, SMS, or another available communication method.

An acknowledgment that we received your order does not necessarily mean that it has been finally accepted or dispatched.

We may need to review an order if a product is unavailable, information provided is incomplete or inaccurate, payment cannot be verified, a transaction appears fraudulent or unauthorized, or an operational issue prevents fulfilment.

If we cannot fulfil an order or need to cancel an accepted order for a lawful reason, we’ll notify you where appropriate and arrange any refund due under applicable law and our Refund, Return & Cancellation Policy.

Please review your order details before completing checkout.

5. Payments and payment security

We offer the payment methods displayed at checkout. These may include UPI, cards, net banking, and other options supported by our payment service providers.

Payments may be processed through third-party providers, which may include Cashfree, Razorpay, or PayU, depending on the payment method available and selected at checkout.

By making a payment, you confirm that you are authorized to use the selected payment method. We may receive transaction details and payment-status information needed to verify payments, process orders, manage refunds, and prevent fraud.

Payment transactions are subject to the relevant payment provider’s terms and security procedures. We do not intentionally store complete payment-card credentials or confidential payment-authentication information on our own systems.

6. Shipping and delivery

Orders are processed and shipped according to our Shipping Policy:

https://elvorn.in/policies/shipping-policy

Delivery estimates are indicative and may be affected by courier operations, weather, service interruptions, incorrect addresses, or other circumstances beyond our reasonable control.

You are responsible for providing a complete and accurate shipping address and reachable contact details. If a delivery is delayed, unsuccessful, or returned to the sender, contact our support team for assistance.

Nothing in these terms excludes any delivery-related rights or remedies available to you under applicable law.

7. Cancellations, returns, exchanges, and refunds

Orders may be cancelled, returned, or exchanged in accordance with our Refund, Return & Cancellation Policy and applicable law.

The policy explains eligibility requirements, time limits, procedures, shipping arrangements, and refund processing timelines. Approved prepaid refunds will generally be initiated through the original payment method, subject to the payment provider’s procedures and applicable law.

Any legally required refund or other remedy will be provided in accordance with applicable law.

Please review the policy before placing an order:

https://elvorn.in/policies/refund-policy

8. Promotions and discount offers

We may offer discounts, promotional codes, or special offers from time to time. Unless expressly stated otherwise, offers may:

• Apply only during the specified promotional period.

• Have product, order-value, or other stated eligibility conditions.

• Not be combined with other offers unless expressly permitted.

• Be changed or withdrawn for future purchases, subject to applicable law and commitments already made to customers.

The conditions for each offer will be communicated where applicable.

9. Accuracy of customer information

You agree to provide accurate, complete, and current information when placing an order. This includes your name, shipping address, email address, phone number, and payment-related information requested through the authorized checkout process.

We are not responsible for delivery problems caused by incorrect information supplied by a customer, although we’ll make reasonable efforts to assist in resolving them.

10. Intellectual property

Unless otherwise indicated, the original content of our website—including ELVORN branding, logos, original graphics, text, product photography, and website design elements—is owned by or used with authorization from the relevant rights holder.

You may not reproduce, distribute, modify, commercially exploit, or use protected content without the required permission.

Third-party names, trademarks, artwork, and other protected materials remain the property of their respective owners. Their appearance on our website does not imply ownership or endorsement by ELVORN.

We respect intellectual property rights and may review reports of alleged infringement.

11. Privacy and personal information

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and share personal information.

https://elvorn.in/policies/privacy-policy

Information you provide to place an order will be handled as described in our Privacy Policy and in accordance with applicable law. Where consent is required for a particular use of personal information, we’ll seek it as required by law.

12. Third-party services and links

Our website may use third-party services for payment processing, shipping, analytics, website functionality, and customer communications. These services may be governed by their own terms and privacy policies.

We are not responsible for independent third-party websites or services beyond our reasonable control. This provision does not remove any responsibility or obligation imposed on us by applicable law.

13. Website availability and changes

We may update, modify, or discontinue website features, product listings, or services as reasonably necessary for operational, technical, or business reasons.

We aim to keep our website accessible and accurate, but cannot guarantee uninterrupted availability or error-free operation of every feature. We’ll take reasonable steps to address significant technical issues affecting purchases or customer transactions.

14. Limitation of liability

To the extent permitted by applicable law, ELVORN will not be liable for indirect or consequential losses arising from the use of our website where such exclusion is legally permitted.

Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including applicable statutory consumer rights, remedies for defective or misrepresented products, or liability for fraud or other matters for which exclusion is prohibited by law.

These terms do not reduce any mandatory rights available to customers under Indian consumer-protection law.

15. Indemnity

You agree not to misuse our website or engage in unlawful conduct that causes loss or damage to our business or other users.

Any liability arising from your unlawful actions will be determined in accordance with applicable law. Nothing in this section imposes an obligation prohibited by law or removes rights that cannot legally be waived.

16. Governing law and disputes

These Terms of Service are governed by the laws of India.

Disputes relating to purchases, payments, returns, refunds, or use of our website will be addressed in accordance with applicable Indian law.

Nothing in this section prevents a consumer from approaching a consumer commission, regulator, or other competent authority where legally entitled to do so.

17. Changes to these terms

We may revise these Terms of Service to reflect changes in our business, website, services, or legal requirements. The latest version will be published on this page with an updated revision date.

Changes will apply as permitted by applicable law. Rights or obligations already accrued under an existing order will be treated in accordance with applicable law and the terms applicable to that transaction.

We encourage customers to review this page periodically.

18. Contact and related policies

For questions about orders, payments, or these Terms of Service, contact us:

ELVORN
Owner / seller: Bhanu Prakesh Raghuwanshi
Email: elvorn.in@gmail.com
Phone: 8989032458
Website: https://elvorn.in/
Contact information: https://elvorn.in/policies/contact-information

Related policies:

• Shipping Policy

• Refund, Return & Cancellation Policy

• Privacy Policy

Thank you for shopping with ELVORN.